BITTERADE Return Policy

Effective Date:01/10/2024

Thank you for choosing BITTERADE as your trusted provider of Self-Care products.
We want you to be completely satisfied with your purchase. Please read our refund and return
policy carefully to understand the terms and conditions for refunds, returns, and exchanges.
This policy is designed to provide clarity and ensure a positive shopping experience for you.

1. Return/Exchange/Refund Timeline

We offer a transparent and customer-friendly return/exchange/refund timeline. Returns or
exchanges are accepted within 30 days from the date of purchase. We
believe this timeframe strikes a balance between allowing you sufficient time to evaluate your
purchase while also ensuring a fair policy for our business.

2. Acceptable Item Conditions

To be eligible for a return, exchange or refund, the item must have been received in a damaged condition.

3. Refund and Shipping Charges

We understand the importance of transparent and fair refunds and shipping charges. Our policy
aims to be reasonable. We offer free shipping on returns, which means you won’t
have to worry about additional shipping costs when returning items.

Replacement/Exchange: We’ll replace the item with the same
item as per your original order, subject to availability.

Full Refund: If you’re not completely satisfied with your purchase, we’ll issue a full refund.

Partial Refund: In some cases, a partial refund may be provided if only part of the order is
returned.

4. Avoiding Chargebacks

Our comprehensive refund and return policy is designed to create a transparent and equitable
relationship with our customers. By providing clear guidelines for refunds, we aim to empower you with a clear understanding of your rights.

If you have any questions about our refund and return policy, please don’t hesitate to contact
our customer support team at [email protected] or 213.477.0212 (9 am-5 pm Pacific Time)

Your satisfaction is our priority, and we’re here to assist you.

Thank you for choosing BITTERADE

BITTERADE
1200 OCEANGATE SUITE 1200, LONG BEACH, CALIFORNIA, 90802
www.bitterade.com

01/10/2024