Faq – Bitterade

General Questions Answers!

Are your products cruelty-free?

Of course, we are 100% natural and additive-free. The only reason animal testing exist is because some beauty product manufacturers need to make sure their poisonous ingredients do not actually unalive you. We do not have those issues here at BITTERADE.

Are you products available at retailers?

No, only right here on our website.

Are Bitterade products safe for all skin types?

Yes, Bitterade products are crafted with natural ingredients and are not only suitable & safe for all skin types, but nourishing and protecting.

How are Bitterade products different from others?

Our oils are made with a traditional cold-infusion method, using a 45-day process that ensures maximum potency and purity without heat or chemicals, setting us apart from typical faster-infusion processes which damage the oil itself.

Payment Methods Answers!

What payment methods does Bitterade accept?

We accept all major credit cards (Visa, MasterCard, Discover, American Express) and PayPal. More options, like digital wallets or installment payments, may also be available at checkout.

Are my payment details secure?

Yes, all transactions are encrypted, and we use secure payment processors to protect your information. We do not store credit card information on our servers.

Can I use multiple payment methods for a single order?

At this time, we only accept one form of payment per order.

Orders & Returns Answers!

How can I track my order?

Once your order is shipped, you will receive a tracking number via email. You can use this tracking number to track the progress of your shipment.

What's your return policy?

We offer a 30-day return policy for unopened and unused items. If you’re not satisfied with your purchase, contact us to initiate a return.

Do you offer international shipping?

Yes, we ship worldwide.

How long does it take for my delivery to arrive?

Deliveries within the continental USA take up to 5 business days.

Canada, Central & South America up to 10 days.

Deliveries elsewhere may take up to 2 weeks.

Can I change or cancel my order after placing it?

Changes or cancellations may be possible if your order hasn’t shipped. Contact our customer support as soon as possible to make adjustments.

Contact us

Didnt find a question?

Shoot us an email and we will answer any of your questions and concerns.